FAQ

No, your company does not need to set up an account first. Just sign up with your company e-mail address and start using LOGitEASY. If you use Premium services, the Project Manager will be sent an invoice at the end of each month for any logs completed on their site that month.

No. Please see our pricing section to learn more about our pricing.

An Excel database-type file containing data for all of the logs in the event is provided free of charge with Premium Logs. With Free Logs the database file can be purchased for $10/log.

As a standard, we provide PDF and .gpj (gINT) or .dat (LogPlot) files with each request for gINT or LogPlot logs. Contact us for additional template and library files.

After you enter data and submit your logs for drafting, we download your data, import it into gINT or LogPlot, and finish drafting the logs (formatting, quality check, etc.).

The data physically resides in Ashburn, Virginia, on servers hosted by Amazon Web Services.

You own the data. After completion of each project, the data and uploaded files are removed from the system.

Work request information can be exported to MS EXCEL and the file used for a drilling bid request or a fieldwork assignment.

Pay-as-you-go services are invoiced monthly, and the two current payment options are: 1) wire transfer, and 2) PayPal. Sorry, we do not accept checks. Pre-paid log blocks can be purchased using wire transfer and PayPal. Please contact us for other payment options.

No, to use the LOGitEASY eForm it is not necessary to buy an app or install software. The form resides in the LOGitEASY Workspace and can be accessed after logging into the Workspace.

The LOGitEASY eForm can be used on Apple iOS devices (e.g., iPad 2 and higher), Android devices (e.g., Samsung Galaxy Tab 3), and Windows-based computing devices (e.g., PCs with IE10, Mozilla Firefox, or Google Chrome web browsers).

Yes: 1) practice entering data from some field notes and get comfortable with the functionality before going out in the field (ideally you should be able to navigate the functionality as comfortably as when writing a text message), and 2) check out the Field Logging References section of Help for mobile device add-ons and suggestions.

The LOGitEASY eForm was designed to be as intuitive and easy to use as possible so that the need for training is minimized. Training for the LOGitEASY eForm is provided through a series of short videos (please see the eForm Training section of Help), and the amount of training depends on the type of data to be recorded in the field (soil boring, monitoring well, nested wells). In addition to watching the videos, it highly recommended that an existing hand-written log be used to practice entering data into the LOGitEASY eForm prior to going out in the field.

To use the LOGitEASY eForm off-line, there are two steps that must first be completed on the mobile device you will use for logging, while you are still on-line: 1) open one of the work requests in the event, and from that work request open the LOGitEASY eForm while connected to the Internet, 2) install the LOGitEASY web app on the home screen of the mobile device. To ensure that all of the logs assigned to you have synchronized to the mobile device, close the eForm and log out of the Workspace, place the device in off-line mode, open the LOGitEASY web app located on the homescreen of your device, and click the My Logs button at the top to view the list of logs assigned to you. Ensure that all of the logs have synchronized to My Logs before proceeding to work off-line.

Yes, if you will have a mobile hotspot with you at the site, you can work with LOGitEASY either on-line or off-line. It is also possible to configure some mobile telephones (e.g., iPhone) as mobile hotspots.

Data is stored in the cache of the mobile device, therefore DO NOT CLEAR cache, browsing history, cookies and data while in off-line mode and before ensuring that all data has successfully been uploaded to the cloud! Clearing the cache in off-line mode will delete any data saved in off-line mode! Ensure that the web browser is not set to clear cache/delete history upon closing.

First save your work, and then continue logging in off-line mode. If the cellular signal at the site is weak or becomes unstable, it is recommended to permanently switch to airplane mode and log in off-line mode.

If you are working on-line, then every time you save data, it will be uploaded to the cloud. If you are working off-line, you must first switch the device on-line, and then either press Save to save data from an individual eForm to the cloud, or open a eForm from one of the work requests in that drilling event to save data from all eForms in that event to the cloud.

Yes, they can view your log by logging into the LOGitEASY Workspace, opening the work request for that boring or well, and then opening the eForm. The data they see in the log will be the last data saved to the cloud. Since they are not assigned to the log, they will only have view rights to the log.

Yes, and we encourage you to do so, so that when you send the logs for drafting, they have already been internally reviewed, thus minimizing the need for rework.